Returns Policy

Our Commitment

We want you to receive the right gear, in good condition, every time. If something arrives damaged, faulty or not as ordered, we will make it right. This policy operates alongside — and does not limit — your rights under the Australian Consumer Law.

Damaged, Faulty or Incorrect Items

Please inspect your order on delivery. If an item is damaged in transit, faulty, or not what you ordered, contact us within 7 days of delivery with your order details and photos of the issue. We will arrange a replacement, repair or refund, including return freight where the error or fault is ours.

Change of Mind Returns

Stocked standard products may be returned for change of mind within 30 days of delivery, provided they are unused, uninstalled, in original packaging and in resaleable condition. Change of mind returns must be approved by our team before goods are sent back; return freight is at the customer's cost and a restocking fee may apply.

Items That Cannot Be Returned for Change of Mind

• —Custom-fabricated products, including custom switchboards and made-to-order enclosures
• —Products manufactured, cut, drilled or painted to your specifications
• —Items that have been installed, modified or damaged after delivery
• —Special-order items brought in specifically for your order

How to Start a Return

To arrange a return:

• —Call our team on (02) 9738 1979 or send an enquiry through the contact page
• —Provide your order or quote reference, the items involved and the reason for return
• —Include photos for any damage or fault claims
• —Wait for return approval and instructions before sending goods back

Refunds

Approved refunds are processed to the original payment method once returned goods are received and inspected, normally within 5 business days. For trade account customers, refunds may be applied as a credit to your account if preferred.