Warranty

Our Warranty Promise

EVO Electric stands behind what we make and supply. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

What Is Covered

In addition to your statutory rights, EVO Electric warrants products we manufacture — including switchboards, meter boxes, meter surrounds and enclosures — against defects in materials and workmanship for 12 months from the date of delivery. Products from third-party brands we supply carry their manufacturer's warranty, and we will assist you with any claim.

What Is Not Covered

• —Normal wear and tear, surface weathering or cosmetic marks that do not affect function
• —Damage caused by incorrect installation, misuse, neglect or unauthorised modification
• —Damage from site conditions outside the product's rated use, including impact damage
• —Products not installed by an appropriately licensed person where licensing is required
• —Freight damage not reported within 7 days of delivery (see our Returns Policy)

Making a Warranty Claim

To lodge a claim:

• —Contact our team on (02) 9738 1979 or through the contact page
• —Provide your order or quote reference and proof of purchase
• —Describe the fault and include clear photos of the product and the issue
• —Our team will assess the claim and arrange repair, replacement or refund as appropriate

Claim Costs

Where a claim is accepted, EVO Electric covers the cost of the repair or replacement product. Reasonable freight costs for valid claims are covered by us. If an inspection finds the product is not defective or the issue is excluded from coverage, any freight or inspection costs may be payable by the customer.